A chatbot is an artificial intelligence (AI) program that projects interactive conversations between humans using certain pre-calculated user phrases and text-based or auditory signals.
They are usually used for marketing systems that are frequently involved in social networking hubs along with instant messaging (IM) clients and basic customer care. Chatbots are also many times included in various operating systems as intelligent virtual assistants.
A chatbot is also widely known with various other names like an artificial conversational entity (ACE), chat robot, talk bot, chatterbot or chatterbox.
Why are chatbots important? A chatbot is projected as one of the most advanced and promising expressions of the interaction between humans and machines.
However, from a technical point of view, a chatbot represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP).
Here, we will help you build accurate chatbots for your company or distribution, that improves and facilitates growth in your business. Bots work for you all day every day – starting conversations, asking questions and delivering qualified leads when they’re live on your site.
Chatbot connects to your technologies, automates workflows behind the scenes, and acts as an extension of your sales and support teams.
Chatbot asks the right questions to automatically prioritize and route new conversations for more efficient support.
We wish that the Chatbot behaves as close to human interaction as possible. For answering a question asked by a customer, a chatbot needs information from various sources and after collection of information, it will determine the various statistical models which are best suited to answer the customer’s query.
The picture given below describes the aforementioned blog about intelligence. The component where all information is gathered to create answers is known as a Chatbot response system.