Chatbots

What does Chatbot ?

A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals. Chatbots are frequently used for basic customer service and marketing systems that frequent social networking hubs and instant messaging (IM) clients. They are also often included in operating systems as intelligent virtual assistants.

A chatbot is also known as an artificial conversational entity (ACE), chat robot, talk bot, chatterbot or chatterbox.

Why are chatbots important? A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP).

We can help you to build perfect chatbots for your company / distribution, that improves and grows your business. Bots work for you all day every day – starting conversations, asking questions and delivering qualified leads when they’re live on your site.

Chatbots connect to your technologies, automate workflows behind the scenes, and act as extensions of your sales and support teams.

Chatbots ask the right questions to automatically prioritize and route new conversations for more efficient support.

we want the Chatbot to behave as closely to a human interaction as possible. In order to deliver a response to a question by a customer the Chatbot needs information from different sources, after which it will determine based upon statistical models the best-suited answer for the customer. The below picture is described in more detail in the aforementioned blog related to Intelligence. The Chatbot response system is the component where all information is gathered to create the answer.

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